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Legal
The principle is simple: you pay for work that has been done, and you do not pay for work that has not. Everything below is that idea, spelled out so nobody has to guess.
Last updated August 14, 2026
One-time projects start with a deposit and finish with the balance. What happens to that deposit depends only on how far along we are — not on how you word the request.
We name the kickoff date in writing before we take a cent. Any time before that day arrives, ask and the entire deposit is returned. We have not opened the file yet, so there is nothing to charge for.
Research, structure, and the first design passes are underway. Half the deposit covers the hours already spent; the other half comes back to you.
You have the whole design in front of you, which is the bulk of the work. The deposit is not refundable at this point — but you owe nothing further. You can walk away with no balance due and no invoice chasing you.
The service has been delivered and the site is doing its job. The thirty-day fix-it window still applies: anything broken in our work gets fixed at no charge.
For reference, here is what a deposit actually is on each project, so you know the number we are talking about:
If you paid a balance in advance and then cancelled, the balance comes back in full regardless of stage. We only ever keep money against work that exists.
Care is $89 a month and you can cancel it at any time, from your account or by sending us one line of email. There is no notice period, no cancellation fee, and nobody will call to talk you out of it.
Cancellation takes effect at the end of the month you have already paid for. You keep the service until that date, and we do not refund a part-used month — but we also never charge you again after it. If a charge does slip through after you cancelled, it comes straight back in full.
When it ends, we hand over your site files and move the domain into an account you own. Your website is yours. Cancelling Care means we stop doing the edits, not that your site disappears.
These do not need a reason or a conversation. Point at the charge and it is reversed.
Money we paid to somebody else on your behalf: domain registration, stock photography, paid plugins, licences, ordering-platform setup fees. Once those are bought they are bought, and the money is no longer ours to return.
We will always tell you before spending anything on your behalf, we will always show you the receipt, and the domain stays registered in your name either way.
Send one email to contact@frontcanvas.com from the address on the invoice. Tell us the restaurant name and, roughly, what happened. You do not have to justify yourself and you will not be routed through anybody.
Then this is what happens, and when:
You get the reason in writing, along with the work that was done, so you can judge it for yourself rather than take our word for it. If you still think we have it wrong, say so — we would rather return money we could have argued over than have a restaurant in town telling people we kept it.
Please email us first. A chargeback freezes the money for weeks, hands the decision to two banks who know nothing about your project, and leaves us unable to fix whatever went wrong in the meantime. We have never refused a fair refund. Ask us directly and it is usually settled the same week.
This page forms part of our terms of service, and where the two speak to the same thing, this page governs money. Prices and what is included are on the pricing page.
One email is the entire process. We reply within one business day.